If claimfiles were processed successfully without errors and could be verified on the MobiWIC website, however you still have not received reimbursement you will need to contact your WIC State Representative. SoliSYSTEMS is not involved in a WSA's reimbursment payments sent to a Store's bank account.
For Ohio the contact information is email@example.com (800) 686-1585.
No, there are no additional transaction or recurring fees to use MobiWIC.
No. Paper may be purchased from other sources.
Yes. Support, software fixes, and updates are included, which are necessary.
There is a volume discount that applies when 50 or more Terminals are purchased.
To update MobiWIC follow the instructions: MobiWIC Application - Updating to the Latest Version.
No, currently MobiWIC does not accept manufacture coupons.
No, currently MobiWIC does not accept SNAP Transactions.
The transaction number does not reset and a Store cannot repeat a Lane ID. The transaction number will be always unique.
The Trace number is: Lane ID + Transaction Number = Trace Number.
Yes, only the Items in the imported list will be updated.
The Benefits on the chip are protected by secure keys. These keys are secured by the appropriate WIC agency and this scenario should not happen.
In most cases an IP Address is automatically assigned to the MobiWIC terminal while connecting. In some environments a specific IP Address has to be manually added before MobiWIC can make a connection. Click here to see how to manually assign an IP Address for an ITWell terminal. Click here for an STM7700 terminal.
Claimfiles are created in the BackOffice after a Terminal has sent Transactions through a sync. The Backoffice then sends the Claimfile to the WSA during its sync with the WSA.
The Item List can be Exported and Imported into MobiWIC as a .csv file. When an Item List is imported that contains a change to a current Item, the change is applied.
Check the following:
The MobiWIC terminal would need to connect to Wi-Fi at minimum once per day to synchronize with the state. The terminal does not need to maintain a Wi-Fi connection to function, and a Wi-Fi connection is not required to perform live transactions.
You may keep your MobiWIC terminal on the charger throughout the day if you wish. It is not possible to overcharge your device, so you may keep it connected to the power supply. Through testing we have found that we got about 7 hours of standby time after a full charge, with the screen left on with no power supply. (Not being used)