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  • Submitting completed WIC transactions in your device so your store may be reimbursed for WIC Items you have sold

  • Downloading critical updated State Approved Product Lists and Hot Card Lists to your device

  • Apply any updates or changes you may have made (added WIC items, price changes, etc) on your MobiWIC website

Learn how to synchronize your MobiWIC device:


 Online Support Form:   Click here for MobiWIC Support Request

Nearly all problems or questions with your MobiWIC terminal can be resolved using our MobiWIC Help Site. This is always the fastest and best way to get your questions answered, and to learn the most about your MobiWIC Terminal. 

 Additional Support Information:

The easiest and fastest way to get assistance is right from your MobiWIC Website! Just click on the red HELP button. Your message will be sent directly to our IT Support Team for a quick response.

To contact us directly for items you are unable to resolve, please contact us at:

No MobiWIC Icon?

Do you see a blue screen with no MobiWIC icon? Dont worry, it's easy to fix! Follow the step-by-step instructions below, or watch the short video to have your MobiWIC Terminal up and running again!

Watch the video:

Step-by-Step Instructions (covered in video).

You will re-install 3 files already contained within the device:

  1. From the main screen of the device, double-click on "MY DEVICE"
  2. Double-click on "FILEBOX"
  3. From the top menu in FILEBOX, select "VIEW"
  4. Select "OPTIONS"
  5. From Folder Options, un-check/deselect "Do Not Show Hidden Files and Folders"
  6. Press "OK"
  7. Locate the following 3 files in FILEBOX:
    1. "MobiWICSetup-STM7700"
    2. "NETCFv35.Messages.EN"
    3. "NETCFv35.wce.armv4"
  8. You will set each file to "Read-Only". Press your stylus on each of these files until a menu appears. 
  9. For each file, select "PROPERTIES", then check the "READ-ONLY" option
  10. Press "OK"
  11. Double-click on each of the 3 files to install them.
    Note: You may install these files in any order you wish
  12. Click "OK" whenever you see  a prompt of "ALREADY INSTALLED" or "INSTALL"
  13. Allow each file to finish installing
  14. When the last file has completed installing, exit to the main screen of the device
  15. Your MobiWIC icon should  now be visible
  16. Turn the device over. On the bottom left on the underside of the device, quickly press the red "RESET" button using the stylus
  17. Following the device reset, the normal device background picture should return. 

MobiWIC should now function normally!

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