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Regular synchronization of your MobiWIC device is vital when you use your device daily. 

Synchronizing takes only a moment, and is CRITICAL to ensure that:

  • Your Claim Files are sent to mobiwic.solisystems.com for review by OH for WIC reimbursement
  • Transactions are sent to mobiwic.solisystems.com so they are accessible for reporting
  • MobiWIC receives the most recent Hot Card List (list of disqualified WIC cards)
  • MobiWIC receives the most recent and accurate Ohio WIC Approved Product List
  • Changes made to mobiwic.solisystems.com are applied to the terminal

 

Learn how to SYNCHRONIZE YOUR TERMINAL here

 Online Support Form:   MobiWIC Support Request

 

Nearly all problems or questions with your MobiWIC terminal can be resolved using our MobiWIC Help Site. This is always the fastest and best way to get your questions answered, and to learn the most about your MobiWIC Terminal. 

To contact us directly for items you are unable to resolve, please contact us at:

 Additional Support Information:

The easiest and fastest way to get assistance is right from your MobiWIC Website! Just click on the red HELP button. Your message will be sent directly to our IT Support Team for a quick response.


SoliSYSTEMS is always working to make your WIC experience better. A new smarter, faster version of MobiWIC is now available!

Changes to version 1.0.0.57 include:

  • FASTER!  We have increased the overall speed of WIC transactions to help you serve your customers better and faster
  • SMARTER!  Your MobiWIC application is now smart enough to automatically turn on the WiFi in your device as soon as it is launched.. No more having to manually turn the WiFi in your device on and off! 

The next time you start MobiWIC, select " INSTALL " , and follow the prompts. The update normally takes about 45 seconds, and you will be able to use your device immediately after.

  


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