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Running a WIC Food Benefit Transaction

To run a WIC food benefit transaction:

  1. Within the MobiWIC main menu click “[1] Redemption Mode”.



  2. The cashier enters their “Cashier Number” and their “Password” using the on-screen keyboard.  Once done the cashier clicks the “ENT” key on the MobiWIC terminal keypad.



  3. The cashier now clicks the “F1” key on the MobiWIC terminal keypad for a new transaction.



  4. The cashier will insert the participants WIC card into the MobiWIC terminal smart card reader. It is important that the card is not removed from the terminal during connection.



  5. The participant will now input their PIN into the MobiWIC terminal using the keypad.  The transaction will not proceed unless the correct PIN is entered.



  6. MobiWIC is retrieving the food package balance from the participant’s smart card.  A receipt is printed that displays the WIC beginning balance and the benefits expiration date.  This receipt is given to the participant.



  7. MobiWIC will display a prompt to the user asking if the receipt printed successfully.  If you click “Yes” you will go to the next screen.  If you click “No”, MobiWIC will attempt to print the receipt again.



  8. On the next MobiWIC terminal screen the cashier now clicks the “ENTER” key on the MobiWIC terminal keypad.  



  9. The cashier enters the UPC/PLU code using the MobiWIC terminal keypad.  After the code is entered the description of the item appears.  Click the “ENT” key on the MobiWIC terminal keypad or use the barcode scanner to enter this item.



  10. Items that have grey text in the price and/or quantity fields cannot be modified. If the text appears black you can modify these fields.  When done click the “ENTER” key on the MobiWIC terminal keypad to add the item to the sales transaction.



  11. After all the items have been added, click the “F2” key on the MobiWIC terminal keypad to subtotal the transaction.  



  12. The WIC Utilization receipt will begin to print.  Click the “Yes” button if the receipt printed successfully.  Click the “No” button and MobiWIC will attempt to print the receipt again.



  13. To confirm the transaction click the “ENT” key on the MobiWIC terminal keypad.  If you click the “[F3]” key you will return to the item listing screen.


     
  14. MobiWIC updates the smart card balance.



  15. The WIC Ending Balance receipt will begin to print.  Click the “Yes” button if the receipt printed successfully.  Click the “No” button and MobiWIC will attempt to print the receipt again.



  16. The Cashier Receipt will begin to print.  Click the “Yes” button if the receipt printed successfully.  Click the “No” button and MobiWIC will attempt to print the receipt again.



  17. Click the “ENT” key on the MobiWIC terminal keypad to finalize the transaction.  Do not remove the smart card until prompted to do so.

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Void an Item Transaction

The cashier is adding items into the MobiWIC terminal and incorrectly puts in the wrong code, price, quantity, etc…  Here’s how to void out a transaction:

  1. Select the item on the screen that needs to be modified.  Press the “#” key on the MobiWIC terminal keypad to void the item.  In the example below the cashier meant to only put the quantity as “1” but accidentally selected “100” and then clicked “ENTER”.

     
     
  2. In order to make the total quantity “1”, the cashier would input “99” into the “Quantity” field.  Press the “ENTER” key on the MobiWIC terminal keypad.  On the next screen you will see the original quantity of “100” and a voided quantity of “99” for a net result of “1”.



  3. Continue on with the rest of the sale.

 

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Cancel a Transaction

If you need to cancel the entire transaction follow the steps below.

  1. Press the “F1” key on the MobiWIC terminal keypad to cancel the transaction.


     
  2. Press the “ENTER” key on the MobiWIC terminal keypad.  


     
  3. You will see a “Canceling transaction” message on the screen.  When prompted if the receipt printed click the “Yes” button.


     
  4. Press the “ENTER” key on the MobiWIC terminal keypad to finalize the canceled transaction.

     

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